Product operations

How to Run an Outcome or North Star Workshop | John's Tips 2024W19

Use this simple guide to run your own workshop to gather and agree on outcomes for a project or feature, as well as north stars for your team.

May 8 •

How to Streamline Workflows with Slack Emoji Automations | John's Tips 2024W18

Streamline workflows with Slack emoji automations - Trigger forms for standups, feedback, bookings, and more - enhancing efficiency and interaction.

May 3 •

How to configure Jira screens and issue types | John's Tips 2024W12

Unlock Jira's full potential with this guide on customizing screens and issue types to streamline your team's workflow.

Mar 23 •

Stop Falling for the Workaround Trap! | John’s Tips 2024W10

Discover the unseen costs of UI workarounds in tech: how quick fixes can drain resources and erode customer trust, urging a shift towards sustainable…

Mar 6 •

The blueprint for maintaining excellence in your product documentation | John’s Tips 2024W8

In this post, I introduce a software documentation review template that aims to enhance customer experience with accurate, timely product info…

Feb 23 •

How to use Chrome dev tools when you don’t have access to a designer | John’s Tips 2024W6

Need to quickly edit the design of a UI but don't have a designer? Here's how you can with Chrome Dev tools

Feb 9 •

From Chaos to Clarity: Shaping Effective Ways of Working in Engineering Teams

In this blog, I navigate the challenges of managing diverse engineering teams with operational freedom, and share our 'Ways of Working' template so you…

Nov 27, 2023 •

How to create your own individual Jira Advanced Roadmap

Unlocking Productivity and Alignment: A comprehensive guide to creating and sharing your individual Jira Advanced Roadmap Plan

Jun 27, 2023 •

How To Create an Onboarding Case Study | Support Driven Development

Personio's onboarding case study approach empowers new joiners in Product, Design, and Engineering with firsthand platform knowledge so they can have a…

Jan 17, 2023 •

Correlation IDs — The Key to Customer Support | Support Driven Development

Learn how Correlation IDs revolutionize customer support by linking user requests across systems, enabling faster issue resolution. Discover…

Jul 26, 2021 •

Creating an Impact Analysis | Support Driven Development

Unveil the significance of thorough impact analysis with a focus on enhancing customer support through strategic changes in your software development…

May 24, 2021 •

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