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Support Driven Development

Why you Should Create a Template UML Customer Journey Map | John's Tips 2024W25
Learn how creating a template UML customer journey map can streamline processes, enhance user experience, and ensure team consistency.
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John Conneely
The Daily TIE Score - A prioritisation method for automating manual tasks | John's Tips 2024W16
Discover the Daily TIE Score, a prioritisation formula for automating tasks based on time, error impact, and cognitive effort.
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John Conneely
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Using internal staff personas for smoother feature adoption | John's Tips 2024W15
Use these steps to create more robust internal processes for new feature releases by creating and using personas for internal staff members
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John Conneely
Stop Falling for the Workaround Trap! | John’s Tips 2024W10
Discover the unseen costs of UI workarounds in tech: how quick fixes can drain resources and erode customer trust, urging a shift towards sustainable…
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John Conneely
How To Create an Onboarding Case Study | Support Driven Development
Personio's onboarding case study approach empowers new joiners in Product, Design, and Engineering with firsthand platform knowledge so they can have a…
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John Conneely
Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked
In this podcast I recorded with MPGS, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the…
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John Conneely
33:35
Correlation IDs — The Key to Customer Support | Support Driven Development
Learn how Correlation IDs revolutionize customer support by linking user requests across systems, enabling faster issue resolution. Discover…
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John Conneely
The Importance of a Support User Interface | Support Driven Development
Discover the essentials of crafting a superior support UI to empower your team, enhance customer service, and streamline operations for software…
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John Conneely
Creating an Impact Analysis | Support Driven Development
Unveil the significance of thorough impact analysis with a focus on enhancing customer support through strategic changes in your software development…
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John Conneely
Automated Responses | Support Driven Development
Unlock the potential of Automated Responses to enhance customer support efficiency. Learn how to implement, customize, and leverage automated emails for…
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John Conneely
Intro | Support Driven Development
Are you Practising Support Driven Development? On this post I give the intro to this topic, explaining what it is, as well as talking through future…
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John Conneely
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